Privacy Policy

1. Introduction

Peakdays Retreats ("we," "our," or "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, communicate with us, or book a stay at Peakdays Retreats in Kerala.

2. Information We Collect

We collect information to provide seamless resort services and reservation management:

• Contact Information: Full name, email address, phone number, and postal address.
• Reservation & Stay Details: Booking dates, room preferences, special requests, and guest count.
• Identification Documents: Government-issued ID proofs required for local tourism and security compliance upon check-in.
• Payment Information: Billing details and transaction records (processed securely via authorized payment gateways).

3. How We Use Your Information

• To confirm, manage, and communicate details regarding your room bookings and stays.
• To provide customer support and answer inquiries via phone, email, or WhatsApp.
• To comply with regulatory tourism reporting standards in Kerala, India.
• To improve our resort services, website performance, and guest experiences.

4. Data Protection & Sharing

We respect your privacy and do not sell, rent, or trade your personal data to third parties.

• Service Providers: We may share data with trusted third-party providers (such as payment processing platforms or cloud hosting) strictly necessary to deliver our services.
• Legal Compliance: We may disclose information if required by law enforcement or government authorities under applicable legal processes.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, or alteration.

6. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your personal records, subject to applicable regulatory retention requirements.

7. Contact Details

If you have any questions or concerns about our Privacy Policy or data privacy practices, please contact us: