Privacy Policy for Peak Days App

1. Introduction

Welcome to Peak Days ("we," "our," or "us"), a Property Management System (PMS) mobile application designed to assist hoteliers, resort owners, property managers, and staff in managing reservations, room inventories, guest details, and financial operations.

This Privacy Policy explains how Peak Days collects, uses, discloses, and protects your information when you use our mobile application and related services (collectively, the "Service"). By accessing or using Peak Days, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect several types of information to provide, maintain, and improve our Service:

A. Personal & Business Information

• Account & Profile Data: When registering or configuring settings, we collect business name, contact person name, email address, phone number, physical address, and subdomain credentials.
• Financial & Billing Information: Bank account details (Bank name, Account Number, IFSC/Routing Code), UPI IDs, tax/jurisdiction numbers, billing email, and invoice/expense records necessary for accounting operations.
• Guest & Booking Information: Information regarding guests registered through your resort or property (names, dates of stay, contact details, payment statuses, vouchers).

B. Device & Storage Permissions

• Photos / Media / Camera Access: Peak Days requires permission to access your device's image gallery or camera to allow users to upload property logos, resort photos, identity documents, and expense receipts. We only access media files explicitly selected by you.
• Local Storage: We use local storage (SharedPreferences) on your device to store user preferences and secure authentication tokens.

C. Usage & System Data

• Log & Diagnostic Data: IP address, operating system version, app performance logs, crash logs, and request timestamps when communicating with our servers.

3. How We Use Your Information

We use the collected information for the following purposes:

• Core App Functionality: Operating the property management platform, managing room bookings, handling invoices, tracking expenses, and generating financial reports (such as Trial Balance, EOD Reports, and Balance Sheets).
• Account Management: Authenticating users, providing support, and communicating critical operational updates.
• File Management & Uploads: Storing and retrieving property logos, vouchers, and uploaded document attachments.
• Security & Fraud Prevention: Protecting against unauthorized access, monitoring system safety, and maintaining data integrity.
• Legal Compliance: Complying with applicable laws, tax regulations, and legal requests.

4. How Information is Shared

We respect your privacy and do not sell, rent, or trade your personal or business data to third parties. We share information only under the following circumstances:

• Service Providers: We utilize third-party cloud hosting and infrastructure services (such as DigitalOcean) to host our backend services and database. These providers process data securely on our behalf.
• Legal Requirements: We may disclose information if required by law, regulation, subpoena, or government request, or to protect the safety, rights, or property of Peak Days, our users, or others.
• Business Transfers: If Peak Days is involved in a merger, acquisition, asset sale, or reorganisation, user data may be transferred as part of the business assets.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures to safeguard your data:

• Communication between the mobile application and our backend server is encrypted using HTTPS (TLS/SSL).
• Secure storage mechanisms are utilized for authentication tokens and sensitive settings.
• Access to sensitive tenant and user data is restricted to authorized personnel and authenticated user sessions.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention & Account Deletion

Data Retention

We retain your personal and property management data for as long as your account remains active or as needed to fulfill the services requested. We may retain certain accounting and transactional records as necessary to comply with legal, tax, and reporting obligations.

Data Deletion & Account Deletion

You have the right to request deletion of your account and associated personal data. To request account deletion or data removal:

• Send an email request to our support team at Peakdaysretreat@gmail.com with your registered account details.
• Upon verification, we will permanently delete or anonymize your personal data within 30 days, except where retention is required by law.

7. Children's Privacy

Peak Days is a professional business utility intended solely for use by business professionals and adults. We do not knowingly collect or solicit personal data from children under the age of 13 (or 16 in certain jurisdictions). If we become aware that a child has provided us with personal data, we will take immediate steps to delete such information.

8. Third-Party Services & Links

The app may incorporate third-party SDKs or links (e.g., Google Fonts for UI styling). These services operate independently and have their own privacy policies. We encourage you to review the privacy statements of any third-party services you interact with.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your privacy rights, please contact us at: